| SERVICE LEVEL |
TURNAROUND |
DESCRIPTION |
| PRIORITY |
ASAP |
Recovery begins upon receipt of drive 365 days of the year, including nights, weekends and holidays.
Status provided within 3 hours of drive receipt.
Team works without interruption until job is complete. |
|
| STANDARD |
1-2
Business Days |
Fastest Standard turnaround time in the industry.
Completed during normal business hours. |
|
| ECONOMY |
5-7
Business Days |
| Competes directly with higher priced Standard diagnosis / turnaround times offered by other companies. |
|
Delivery Plans
| DELIVERY TYPE |
AVAILABLE WITH |
DESCRIPTION |
| BACKUP MEDIA |
Any of our
Turnaround Times |
| Recovered data can be placed on any type of backup media including a hard drive, CD, DVD, tape, or removable cartridge such as Iomega Jaz or Zip. |
|
ONLINE DELIVERY/
DataExpress™ |
Any of our
Turnaround Times |
| Receive your data minutes after recovery is complete via Internet download on high speed secured transmission lines. |
|
Security Plans
| SECURITY TYPE |
AVAILABLE WITH |
DESCRIPTION |
| HIGH SECURITY |
Standard or
Priority
Turnaround
Times only |
After signing a Confidentiality Agreement, engineers who have government security clearance will perform recovery in a locked, secured area.
Restored data is shipped on two different media forms via two different couriers to insure safe delivery. |
|
ENCRYPTION/
FORENSICS |
Any of our
Turnaround Times |
DriveSavers engineers create sector-by-sector image of encrypted data.
|
|
| ON SITE |
Priority
Turnaround
Time only |
| DriveSavers engineers will perform recovery directly at your location. |
|
|
